Effective date: 15 August 2026
Valenza Luxe ships prepaid orders to serviceable Indian PIN codes through third-party logistics and courier providers.
Shipping area and charges
We currently ship only within India and only to PIN codes serviceable by our logistics partners. Standard shipping is free. Cash on delivery is not available.
Processing time
Ready-to-ship products: normally processed within 1-2 working days after payment confirmation.
Personalised, engraved or made-to-order products: normally require 15-20 working days for production or customisation before dispatch.
Working days are Monday to Saturday, excluding public holidays. If one order contains ready-to-ship and customised items, the order may be dispatched together after the customised item is ready unless Valenza Luxe agrees to split delivery.
Estimated delivery after dispatch
Metro cities: approximately 3-5 working days after dispatch.
Non-metro locations: approximately 8-10 working days after dispatch.
These are good-faith estimates rather than guaranteed dates. Remote locations, public holidays, weather, transport disruption, security restrictions and events beyond reasonable control may cause delay. We will provide tracking information when available and communicate material known delays.
Address and contact accuracy
The customer must provide a complete and accurate name, mobile number, address, landmark and PIN code. Contact us before dispatch if a correction is required. We cannot guarantee an address change after dispatch.
Tracking and delivery
Orders may be fulfilled through iThink Logistics and its courier partners. Tracking events are supplied by the carrier and may update after a delay. The courier may contact the recipient to complete delivery. Please do not share payment credentials or one-time passwords with an unauthorised person.
Damaged or tampered parcel
If the outer parcel is visibly damaged, opened or tampered with, refuse delivery where reasonably possible and contact Valenza Luxe within 24 hours. If the condition is discovered after delivery, retain the packaging and shipping label and provide photographs and, where available, an unboxing video. The Return, Exchange and Refund Policy will apply.
Lost shipment
If tracking indicates loss or the courier confirms that the parcel cannot be delivered, Valenza Luxe will investigate with the carrier. Once the shipment is treated as lost, the customer may choose a replacement, subject to availability, or a full refund to the original payment method.
Failed delivery and re-shipping
If delivery fails because the address or contact information supplied by the customer was incorrect or incomplete, or because the customer or authorised recipient was repeatedly unavailable, the customer must pay the actual re-shipping cost before another dispatch. We will disclose that cost before collecting it. This does not apply where the failure was caused by Valenza Luxe or the courier.
Material delay
If an order is materially delayed beyond the communicated timeframe, contact care@valenzaluxe.com. We will investigate and provide an updated estimate, replacement, cancellation or refund as appropriate to the circumstances and applicable law.