Effective Date: [21-07-2026]
Last Updated: [21-07-2026]
Welcome to Valenza Luxe. Your privacy is important to us. This Privacy Policy explains how Valenza Luxe (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services.
By accessing or using the Valenza Luxe website, you agree to the practices described in this Privacy Policy.
1. About Valenza Luxe
Brand Name: Valenza Luxe
Business Type: Proprietorship
GSTIN: 08DIHPS5939E2ZR
Registered Business Address:
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
Customer Support
Email: care@valenzaluxe.com
Phone: +91 8829031294
2. Information We Collect
We collect information necessary to provide you with a safe, secure, and personalized shopping experience.
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- City, State & PIN Code
- Order History
- Wishlist
- Account Details
- Communication Preferences
Account Information
When you create an account, we may store:
- Login Credentials (encrypted where applicable)
- Saved Addresses
- Wishlist
- Order History
- Account Preferences
Payment Information
Payments are securely processed through trusted payment gateways including Razorpay and other authorized payment partners.
Valenza Luxe does not store your complete credit card number, debit card number, CVV, UPI PIN, OTP, or internet banking credentials.
Device & Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Type
- Operating System
- Website Activity
- Referral Source
- Time Zone
- Pages Viewed
- Session Duration
3. How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Deliver products to your address
- Verify payments
- Manage your customer account
- Maintain your wishlist
- Send order confirmations
- Provide shipping updates
- Respond to customer service requests
- Improve website performance
- Prevent fraudulent transactions
- Comply with legal obligations
- Personalize your shopping experience
- Send promotional offers (where permitted)
4. Marketing Communications
With your consent or as permitted by law, Valenza Luxe may communicate with you through:
- SMS
- Push Notifications
- Promotional Campaigns
- Product Launches
- Exclusive Offers
- Newsletters
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
5. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your shopping cart
- Save your wishlist
- Improve website performance
- Measure visitor behavior
- Analyze website traffic
- Personalize content
- Improve advertising effectiveness
You may disable cookies through your browser settings, although certain features of the website may not function correctly.
6. Analytics & Advertising
Valenza Luxe may use third-party services to better understand customer behavior and improve our services, including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- Meta Ads
- Shopify Analytics
- Email Marketing Platforms
- SMS Marketing Platforms
- WhatsApp Business Services
These services may use cookies and similar technologies to measure campaign performance and improve user experience.
7. Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share information only with trusted service providers necessary for operating our business, including:
- Shopify
- Razorpay
- Courier Partners
- Payment Service Providers
- Shipping Aggregators
- Customer Support Platforms
- Marketing Platforms
- Government Authorities (where legally required)
Each partner receives only the information necessary to perform their services.
8. Shipping Partners
To fulfill your orders, we may share limited information such as your name, address, and contact number with logistics providers including:
- Shiprocket
- DHL
- FedEx
- India Post
- Other authorized courier partners
Only the information necessary for delivery is shared.
9. Payment Security
All online payments are processed using secure encryption technologies through trusted payment gateways.
Valenza Luxe never requests or stores:
- Card PIN
- CVV
- OTP
- UPI PIN
- Internet Banking Password
Never share these details with anyone claiming to represent Valenza Luxe.
10. Data Security
We implement commercially reasonable technical, administrative, and organizational safeguards to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to maintain high security standards, no online platform can guarantee absolute security.
11. Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Maintain business records
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
When information is no longer required, it is securely deleted or anonymized where appropriate.
12. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of eligible personal information
- Withdraw marketing consent
- Close your customer account
- Request a copy of your personal information
To exercise these rights, please contact us using the details below.
13. Children’s Privacy
Our website is not intended for children who are not legally permitted to provide consent under applicable laws. We do not knowingly collect personal information from children without appropriate authorization.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or payment providers.
Valenza Luxe is not responsible for the privacy practices or content of those third-party services. We encourage you to review their respective privacy policies before sharing any personal information.
15. Intellectual Property & Brand Protection
Valenza Luxe is a premium fashion jewellery brand.
All trademarks, brand names, logos, website designs, product photography, graphics, artistic elements, content, and symbolic brand inspirations, including peacock-inspired design elements, are the intellectual property of Valenza Luxe or are used under applicable rights.
Unauthorized copying, reproduction, imitation, distribution, modification, or commercial use of any Valenza Luxe intellectual property is strictly prohibited and may result in legal action.
16. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies, or services.
The updated version will always be posted on this page with the revised “Last Updated” date. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Valenza Luxe
Registered Address:
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
Email: care@valenzaluxe.com
Phone: +91 8829031294
Privacy Commitment
At Valenza Luxe, we are committed to protecting your privacy and maintaining your trust. We collect only the information necessary to provide a secure, seamless, and personalized shopping experience while striving to safeguard your personal information in accordance with applicable laws and industry practices.
