Effective date: 15 August 2026
These Terms and Conditions govern access to www.valenzaluxe.com and purchases from Valenza Luxe. By using the website or placing an order, you agree to these terms and the policies incorporated below.
1. Operator details
Valenza Luxe, a sole proprietorship owned by Praveen Sharma
Dhor Building, Aachar Walo Ki Gali, Gopal Ji Ka Rasta, Jaipur, Rajasthan 302002, India
GSTIN: 08DIHPS5939E2ZR
Website: www.valenzaluxe.com
Customer care: care@valenzaluxe.com | +91 88290 31294
Privacy requests: valenzaluxe@gmail.com
Support hours: Monday to Saturday, 10:00 a.m. to 5:00 p.m. IST, excluding public holidays
2. Incorporated policies
The Cancellation Policy, Grievance Redressal Policy, Privacy Policy, Product Disclaimer, Return, Exchange and Refund Policy, and Shipping Policy form part of these Terms and Conditions. If a product page contains a specific term that lawfully differs from a general policy, the product-specific term applies to that product.
3. Eligibility
You must be at least 18 years old and legally capable of entering a binding contract to create an account or place an order. An adult may purchase a product intended as a gift for a minor. By ordering, you confirm that the information supplied is accurate and that you are authorised to use the selected payment method.
4. Accounts
You are responsible for maintaining the confidentiality of account credentials and for activity undertaken through your account. Notify us promptly if you suspect unauthorised access. We may require reasonable identity or order verification before changing account information, processing a refund or disclosing personal data.
5. Product information
We aim to describe products accurately, including material, plating, dimensions, size, weight, customisation and care information. Images may be enlarged and appearance may vary because of screens, lighting, hand finishing and natural materials. Review the Product Disclaimer and the relevant product page before ordering.
A product is not BIS hallmarked or independently certified merely because it carries a 925 stamp. Any certification or hallmarking claim applies only where expressly stated and supported for that product.
6. Pricing, taxes and offers
Prices are displayed in Indian Rupees. The total payable amount, including applicable taxes and any charge, will be shown before payment. Standard shipping is currently free. We may change prices prospectively, but a change will not affect an accepted order except where an obvious pricing error exists and the customer agrees to the correction.
Promotions are subject to their stated duration, eligibility, stock and usage conditions. Unless expressly permitted, offers cannot be combined, exchanged for cash or applied retrospectively.
7. Orders and acceptance
Submitting an order is an offer to purchase. An automated payment or order acknowledgement confirms receipt but does not guarantee acceptance or dispatch. Acceptance occurs when we confirm dispatch or otherwise expressly accept the order. We may impose reasonable quantity limits or reject an order for the reasons stated in the Cancellation Policy.
If we cannot accept a paid order, we will provide a full refund. An alternative product will be supplied only with the customer’s express agreement.
8. Payment
Orders are prepaid through available methods processed by Razorpay or another payment provider displayed at checkout. Cash on delivery is unavailable. Payment-provider terms and security checks may also apply. Do not share card security codes, UPI PINs or one-time passwords with Valenza Luxe staff.
9. Customised products
You must verify all spellings, initials, dates, sizes, design selections and other instructions before confirming a personalised, engraved or made-to-order product. Production normally requires 15-20 working days. Once customisation begins, change-of-mind cancellation is unavailable. This does not affect remedies for a Valenza Luxe error or a defective, wrong, spurious or materially misdescribed product.
10. Delivery, cancellation and returns
Processing, delivery estimates, failed delivery, loss, cancellation, replacement and refunds are governed by the Shipping Policy, Cancellation Policy and Return, Exchange and Refund Policy. Those policies do not limit any remedy that cannot legally be excluded.
11. Jewellery care and use
Follow the supplied care card and product-specific instructions. Silver may naturally tarnish and plating may wear depending on use and exposure. Keep jewellery away from harsh chemicals, perfume, cosmetics, prolonged moisture, abrasion and impact, and store it separately in a dry place. The care card is guidance and not a separate commercial warranty.
12. Reviews and user content
You must submit only genuine, lawful content that you own or are authorised to provide. You retain ownership of your review content but grant Valenza Luxe a non-exclusive, royalty-free licence to host, reproduce and display a submitted text review for website and customer-information purposes. We may moderate content that is unlawful, abusive, irrelevant, deceptive, infringing or contains sensitive personal information.
We will obtain separate permission before using an identifiable customer’s photograph, video or social-media content in marketing. Valenza Luxe will not knowingly create or commission false consumer reviews.
13. Intellectual property
The Valenza Luxe name, peacock emblem, VL monogram, website design, photographs, graphics, product names, copy and other original material are owned by or licensed to Valenza Luxe and are protected by applicable intellectual-property law. You may use the website for personal shopping only. Commercial copying, scraping, republishing, reverse engineering or unauthorised use of brand assets is prohibited.
14. Acceptable use
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with checkout or security, place fraudulent orders, impersonate another person, infringe rights, or use the website for unlawful purposes. We may suspend an account or cancel a fraudulent or unlawful transaction, subject to applicable law.
15. Third-party services and links
The website relies on third-party payment, hosting, analytics, advertising, communications, review, logistics and courier services. A link or integration does not mean that we control every third-party service. Their separate terms and privacy notices may apply, while Valenza Luxe remains responsible for its own obligations under applicable law.
16. Website availability
We may maintain, update or temporarily suspend website features. We do not promise uninterrupted or error-free access. This clause does not excuse failure to fulfil an accepted order or another obligation that cannot legally be excluded.
17. Liability
To the fullest extent permitted by law, Valenza Luxe is not liable for indirect or consequential loss that was not reasonably foreseeable from the relevant breach. For claims that may lawfully be limited, aggregate liability relating to a product will not exceed the amount paid for that product.
Nothing in these terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, personal injury where legally applicable, product liability, or statutory consumer remedies.
18. Force majeure
Valenza Luxe is not responsible for delay or failure caused by an event beyond reasonable control, such as natural disaster, epidemic, government restriction, civil disturbance, transport shutdown, carrier disruption, power or network failure, or similar event. We will take reasonable steps to reduce the impact, communicate material delay and provide any remedy required by law.
19. Grievances and disputes
Please first contact the Grievance Officer under the Grievance Redressal Policy so that we can attempt a prompt resolution. These terms are governed by the laws of India. Subject to non-waivable consumer rights and the jurisdiction of an appropriate Consumer Disputes Redressal Commission or other statutory authority, ordinary civil proceedings will be subject to courts having jurisdiction in Jaipur, Rajasthan.
20. Changes, severability and waiver
We may update these terms prospectively by publishing a revised version and date. Terms applicable to an accepted order will not be changed retrospectively except where required by law or agreed with the customer. If a provision is held invalid, the remaining provisions continue to the extent legally possible. A delay in enforcing a provision is not a waiver of it.
21. Contact
General support and grievances: care@valenzaluxe.com or +91 88290 31294. Privacy requests: valenzaluxe@gmail.com. Postal address: Dhor Building, Aachar Walo Ki Gali, Gopal Ji Ka Rasta, Jaipur, Rajasthan 302002, India.