Effective date: 15 August 2026
This Privacy Policy explains how Praveen Sharma, trading as Valenza Luxe, collects, uses, shares, retains and protects personal data through www.valenzaluxe.com and related customer interactions.
1. Who we are
Valenza Luxe, a sole proprietorship owned by Praveen Sharma
Dhor Building, Aachar Walo Ki Gali, Gopal Ji Ka Rasta, Jaipur, Rajasthan 302002, India
GSTIN: 08DIHPS5939E2ZR
Website: www.valenzaluxe.com
Customer care: care@valenzaluxe.com | +91 88290 31294
Privacy requests: valenzaluxe@gmail.com
Support hours: Monday to Saturday, 10:00 a.m. to 5:00 p.m. IST, excluding public holidays
For purposes of applicable Indian data-protection law, Valenza Luxe determines the purposes and means of processing personal data collected through the website and related services.
2. Scope
This policy applies to personal data collected when a person visits the website, creates an account, places or attempts to place an order, communicates with us, subscribes to marketing, submits a review, participates in a promotion or otherwise interacts with Valenza Luxe. It does not control the independent practices of third-party websites or services linked from our website.
3. Personal data we collect
Identity and contact data, such as name, billing and delivery address, email address and telephone number.
Account data, such as username, encrypted or hashed password credentials, saved addresses, preferences and account activity.
Order and transaction data, such as products ordered, customisation instructions, invoices, payment status, refunds, delivery status and customer-support history.
Payment-related data, such as payment method, transaction identifiers and limited payment status information received from Razorpay. Valenza Luxe does not intend to store full card numbers or card security codes on its own systems.
Device and usage data, such as IP address, browser, device identifiers, operating system, referring pages, pages viewed, interactions, approximate location derived from IP address and cookie or pixel identifiers.
Marketing and preference data, such as subscriptions, campaign engagement, product interests and advertising choices.
Communication and content data, such as emails, WhatsApp messages, calls, reviews, survey responses, photographs, videos and social-media content submitted or authorised for use.
Fraud, security and compliance data, such as failed login information, risk signals, consent records and records required by tax, accounting, consumer-protection or other law.
4. How we collect personal data
Directly from you when you register, order, customise a product, contact us, subscribe or submit content.
Automatically through cookies, pixels, server logs and similar technologies.
From service providers such as Razorpay, iThink Logistics, analytics, advertising, communications and review platforms.
From publicly available sources or social platforms where you tag Valenza Luxe or separately authorise us to use content.
5. Purposes of processing
We process personal data only for lawful and specified purposes, including:
creating and maintaining customer accounts;
processing payments, orders, customisation, shipping, delivery, cancellation, replacement and refunds;
communicating transactional updates and responding to support or grievance requests;
preventing fraud, protecting accounts, securing the website and enforcing our terms;
maintaining tax, invoice, accounting and legal records;
improving products, customer experience, website performance and business operations through analytics;
sending email, SMS or WhatsApp marketing where the required consent or opt-in has been obtained;
personalising content and measuring or delivering advertising, subject to applicable consent requirements;
publishing text reviews and, only with separate permission, customer photographs, videos or social-media content; and
establishing, exercising or defending legal claims and responding to lawful requests from authorities.
6. Consent and choices
Where processing is based on consent, the request will identify the relevant purpose. You may withdraw consent using the same channel through which it was given, an available account or cookie control, an unsubscribe link, or by contacting valenzaluxe@gmail.com. Withdrawal will not affect processing already lawfully carried out and may prevent us from providing a feature that requires the relevant data.
Transactional communications necessary to administer an existing order, payment, refund, account or legal obligation are different from optional marketing communications.
7. Cookies and advertising technologies
The website may use essential cookies required for account, cart, checkout, payment, security and language functions. With the required choice or consent, it may also use analytics, functionality and advertising cookies or pixels through tools such as Pixel Manager, Google Analytics, PixelYourSite and Meta technologies.
You can use the website’s cookie controls and browser settings to manage optional cookies. Blocking essential cookies may prevent checkout or account features from working. Advertising and analytics settings should be applied before optional tags are activated where required by law.
8. Service providers and disclosures
We may disclose personal data only as reasonably necessary to service providers that support our operations, including:
WooCommerce, website hosting, security, backup and technical-support providers;
Razorpay for payment processing and fraud prevention;
iThink Logistics and its courier partners for shipment, tracking, delivery and reverse logistics;
Klaviyo for authorised email and SMS communications;
Interakt or AiSensy, depending on the provider configured at the relevant time, for WhatsApp communications;
Judge.me for product reviews;
Pixel Manager, Google Analytics, PixelYourSite and Meta services for consented analytics, measurement and advertising;
professional advisers, auditors, insurers and authorities where necessary for legal, tax, security or dispute purposes; and
a successor in connection with a genuine business reorganisation, subject to applicable safeguards.
Some providers determine aspects of their own processing and publish separate privacy notices. Valenza Luxe does not sell personal data for money. Advertising providers may use permitted identifiers for measurement or personalised advertising only in accordance with your choices and applicable law.
9. International processing
Some technology providers may process or store data outside India. Where an international transfer occurs, we will take steps required by applicable Indian law and use providers or safeguards reasonably designed to protect the data. Transfers will remain subject to any country-specific restriction notified by the Government of India.
10. Retention
We retain personal data only for as long as reasonably necessary for the stated purpose, account administration, customer service, fraud prevention, legal claims and applicable tax, accounting, consumer-protection or other recordkeeping requirements. Order and invoice records may therefore be retained after an account is deleted. Marketing data is retained until opt-out or until it is no longer required. Cookie duration varies by category and is described through the website’s cookie controls where available.
11. Security
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the data and our business, including access controls, reputable payment processing, software updates, backups and vendor controls. No internet transmission or storage method is completely secure. If a personal-data breach occurs, we will investigate and make notifications required by applicable law.
12. Your rights
Subject to applicable law and verification of identity, you may request information about processing, access to available information, correction, completion, updating or erasure of personal data, withdrawal of consent, account deletion and grievance redressal. Rights that become applicable under the Digital Personal Data Protection Act, 2023 and its rules will be honoured according to their notified commencement and scope.
Submit privacy requests to valenzaluxe@gmail.com. State the right requested and the account email or order reference needed to identify the record. We may retain information where required by law or reasonably necessary for an existing transaction, security matter or legal claim.
13. Children
Accounts and purchases are intended for persons aged 18 years or older. An adult may purchase jewellery for a minor, but a child should not create an account, place an order or submit personal data directly. We do not knowingly direct behavioural advertising to children. If you believe a child has provided personal data, contact us so that we can take appropriate action.
14. Reviews and customer content
A submitted text review may be displayed with the reviewer’s chosen display name and product information, subject to moderation for unlawful, abusive, irrelevant or fraudulent content. We will obtain separate permission before using an identifiable customer’s photograph, video or social-media content for marketing. Permission may be withdrawn for future use by contacting us, although removal from material already lawfully printed or distributed may not always be practicable.
15. Changes and contact
We may update this policy to reflect legal, operational or technology changes. The revised version will be posted with a new effective or last-updated date. Material changes will be communicated where required.
Privacy requests: valenzaluxe@gmail.com. General and grievance contact: care@valenzaluxe.com, +91 88290 31294