Effective date: 15 August 2026
This policy explains when a Valenza Luxe order may be cancelled and how an approved cancellation refund is handled.
About Valenza Luxe
Valenza Luxe, a sole proprietorship owned by Praveen Sharma
Dhor Building, Aachar Walo Ki Gali, Gopal Ji Ka Rasta, Jaipur, Rajasthan 302002, India
GSTIN: 08DIHPS5939E2ZR
Website: www.valenzaluxe.com
Customer care: care@valenzaluxe.com | +91 88290 31294
Support hours: Monday to Saturday, 10:00 a.m. to 5:00 p.m. IST, excluding public holidays
Customer cancellation before dispatch
A customer may request cancellation of a ready-to-ship order at any time before it is dispatched. No cancellation charge will apply to an eligible pre-dispatch cancellation.
To request cancellation, contact us by WhatsApp or telephone at +91 88290 31294 or email care@valenzaluxe.com. Please provide the order number, purchaser name and registered mobile number or email address.
A cancellation request is not complete until Valenza Luxe confirms it. If the parcel has already been handed to the courier, the order will be treated as dispatched and the Return, Exchange and Refund Policy will apply.
Personalised, engraved and made-to-order products
A customised order may be cancelled without charge only before customisation, engraving, production or sourcing has begun. Once work has begun, the order cannot be cancelled for a change of mind. This restriction does not limit remedies for a defective, wrong, spurious or materially misdescribed product, or any other non-waivable right under applicable law.
Cancellation by Valenza Luxe
Valenza Luxe may cancel an order where reasonably necessary, including because of payment failure, suspected fraud, an obvious pricing or listing error, stock unavailability, failed quality control, an incomplete or undeliverable address, a legal or regulatory restriction, or a force-majeure event.
If Valenza Luxe cancels an order after payment, the customer will receive a full refund to the original payment method. We may offer a substitute product, but a substitution will be made only with the customer’s express agreement.
Refund timing
Valenza Luxe will initiate an approved cancellation refund within 7 working days. After initiation, the payment provider or bank may require additional time. Indicative timelines are 3-7 working days for UPI or wallets, 7-14 working days for credit or debit cards, and 5-10 working days for net banking. These external timelines are estimates and may vary.
Contact
For cancellation assistance, contact care@valenzaluxe.com or +91 88290 31294 during support hours.