Welcome to Valenza Luxe. These Terms & Conditions (“Terms”) govern your access to and use of the Valenza Luxe website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.
1. Business Information
Brand Name: Valenza Luxe
Business Type: Proprietorship
GSTIN: 08DIHPS5939E2ZR
Registered Business Address:
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
Customer Support
Email: care@valenzaluxe.com
Phone: +91 8829031294
2. Eligibility
By using our website, you confirm that:
- You are legally capable of entering into a binding contract.
- All information provided by you is accurate and complete.
- You will use this website only for lawful purposes.
3. Products
Valenza Luxe offers premium fashion jewellery crafted primarily from 925 Sterling Silver. Certain collections may include 18K gold-plated sterling silver jewellery.
Each eligible order includes:
- Premium Signature Jewellery Box
- Certificate of Authenticity (where applicable)
- Jewellery Care Guide
- Thank You Card
Actual product colour, texture, or finish may vary slightly due to lighting, photography, monitor settings, or handcrafted characteristics.
4. Pricing
- All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
- Prices are inclusive or exclusive of applicable taxes as indicated during checkout.
- Valenza Luxe reserves the right to modify prices without prior notice.
- The price charged will be the price displayed at the time the order is successfully placed.
5. Order Acceptance
Submission of an order does not automatically constitute acceptance.
Valenza Luxe reserves the right to:
- Accept or reject any order.
- Limit quantities purchased.
- Cancel suspicious or fraudulent orders.
- Decline orders due to product unavailability.
- Cancel orders resulting from pricing, technical, or inventory errors.
If an order is cancelled after payment has been received, the amount will be refunded to the original payment method.
6. Payment
We accept secure payments through authorized payment gateways, including:
- Razorpay
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (selected orders)
- Other approved payment methods available during checkout
Payments are processed by secure third-party payment providers. Valenza Luxe does not store your confidential payment credentials.
7. Shipping & Delivery
Orders are shipped within our standard processing timeline and delivered through trusted courier partners.
Estimated delivery:
- Metro Cities: 3–5 Business Days
- Non-Metro Cities: 5–7 Business Days
Detailed shipping terms are available in our Shipping & Delivery Policy.
8. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.
By placing an order, you acknowledge that you have read and accepted that policy.
9. Customer Responsibilities
You agree to:
- Provide accurate account information.
- Maintain the confidentiality of your account credentials.
- Promptly notify us of unauthorized access.
- Ensure the shipping address and contact details are correct.
- Use the website responsibly and lawfully.
10. Jewellery Care
Every Valenza Luxe order includes jewellery care instructions.
To maintain the appearance and longevity of your jewellery:
- Store it in the provided jewellery box.
- Avoid prolonged exposure to perfumes, cosmetics, chemicals, chlorine, and seawater.
- Clean gently with a soft cloth.
- Follow the care guide included with your purchase.
Improper care, accidental damage, or normal wear and tear are not considered manufacturing defects.
11. Product Availability
Product availability is subject to inventory.
If a product becomes unavailable after an order is placed, Valenza Luxe may:
- Cancel the order.
- Offer an alternative product.
- Issue a full refund.
12. Intellectual Property
All content on this website, including but not limited to:
- Valenza Luxe name
- Brand logo
- Product names
- Website design
- Product photography
- Videos
- Graphics
- Illustrations
- Marketing materials
- Packaging designs
- Product descriptions
- Jewellery designs (to the extent protected by law)
- Peacock-inspired symbolic brand identity
is the exclusive intellectual property of Valenza Luxe or is used with appropriate authorization.
No content may be copied, reproduced, modified, distributed, republished, sold, or commercially exploited without prior written permission from Valenza Luxe.
13. Symbolic Brand Inspiration
Valenza Luxe incorporates artistic inspiration from timeless design elements, including peacock-inspired symbolism representing elegance, beauty, and craftsmanship.
Such artistic expression forms part of our brand identity and does not claim exclusive ownership over generic cultural or natural symbols.
Unauthorized imitation of our distinctive branding, logo, visual identity, or overall brand presentation intended to create consumer confusion may result in appropriate legal action.
14. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Interfere with website functionality.
- Upload malicious software.
- Submit false or misleading information.
- Copy or misuse website content.
- Engage in fraudulent transactions.
Violation of these Terms may result in suspension or termination of your account.
15. Promotional Offers
Promotions, discount codes, and special offers:
- Are subject to separate terms.
- May be withdrawn without notice.
- Cannot be combined unless expressly stated.
- Have no cash value unless required by law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Valenza Luxe shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Website interruptions.
- Delivery delays caused by third parties.
- Technical issues.
- Customer misuse of products.
- Unauthorized access beyond our reasonable control.
- Events beyond our reasonable control.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
17. Force Majeure
Valenza Luxe shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Fire
- Pandemics
- Government actions
- Strikes
- Transportation disruptions
- Power failures
- Internet outages
- Other unforeseen events
18. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
19. Changes to These Terms
Valenza Luxe reserves the right to update or modify these Terms at any time.
Revised Terms become effective once published on our website.
Continued use of the website after updates constitutes acceptance of the revised Terms.
20. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
Any dispute arising from or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan.
Nothing in this clause affects any consumer rights available under applicable law.
21. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Valenza Luxe
Registered Address
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
Email: care@valenzaluxe.com
Phone: +91 8829031294
Acceptance of Terms
By accessing, browsing, creating an account, or placing an order through the Valenza Luxe website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping & Delivery Policy, and Return, Refund & Exchange Policy.
