Effective Date: [21-07-2026]
Last Updated: [21-07-2026]
At Valenza Luxe, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, beautifully packed, and dispatched with the utmost care to ensure it reaches you in excellent condition.
By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Coverage
Currently, Valenza Luxe ships across India.
We are actively working towards expanding our services internationally. Once international shipping becomes available, this policy will be updated accordingly.
2. Order Processing
Orders are processed after successful payment confirmation or order verification (where applicable).
Our standard processing time is:
- 1–2 Business Days
During festive seasons, public holidays, promotional campaigns, or periods of exceptionally high order volume, processing times may be slightly longer.
Orders are processed only on business days (Monday to Saturday), excluding national and public holidays.
3. Estimated Delivery Time
Once dispatched, the estimated delivery time is:
Metro Cities
3–5 Business Days
Non-Metro Cities
5–7 Business Days
Please note that delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Valenza Luxe offers Free Standard Shipping on eligible orders across India.
Occasionally, shipping promotions may be introduced as part of marketing campaigns or special offers.
If express shipping or premium delivery options become available in the future, the applicable charges will be displayed during checkout.
5. Cash on Delivery (COD)
Cash on Delivery (COD) may be available on selected products, PIN codes, and promotional campaigns.
Valenza Luxe reserves the right to enable, disable, or restrict COD for specific orders based on operational, security, or logistical considerations.
Additional verification may be required for certain COD orders.
6. Courier Partners
To ensure reliable delivery, we work with trusted logistics partners, including:
- Shiprocket
- DHL
- FedEx
- India Post
- Delhivery
- Other authorized courier partners
The courier partner assigned to your order will depend on your delivery location, service availability, and operational efficiency.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via:
- SMS
- WhatsApp (where applicable)
Your tracking information will include a tracking number and a link to monitor your shipment.
If you have created a Valenza Luxe account, you can also track your order from your account dashboard.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full Name
- Mobile Number
- House/Flat Number
- Street Address
- Landmark (if applicable)
- City
- State
- PIN Code
Valenza Luxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
9. Failed Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability,
- Incorrect address,
- Incorrect contact details,
- Refusal to accept the package,
the shipment may be returned to us.
In such cases, re-shipping charges may apply where permitted.
10. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Transportation disruptions
- Remote service locations
- High seasonal demand
- Courier operational delays
Valenza Luxe is not liable for delays caused by such circumstances, but we will make every reasonable effort to keep you informed and assist in resolving delivery issues.
11. Damaged Package at Delivery
If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you:
- Inspect the package before accepting it.
- Refuse delivery if the damage is severe.
- Record a clear video and photographs of the package.
- Contact Valenza Luxe immediately.
Prompt reporting helps us investigate with our courier partners and provide an appropriate resolution.
12. Unboxing Video Requirement
For claims related to:
- Damaged products,
- Missing items,
- Incorrect products,
- Transit damage,
customers must provide a continuous, unedited unboxing video starting from the sealed package through the complete opening process.
This helps us verify claims accurately and protect both our customers and our business.
Claims submitted without adequate evidence may not be approved.
13. Order Verification
For security reasons, Valenza Luxe may contact customers to verify certain orders before dispatch.
Failure to complete the verification process may result in order cancellation.
14. Packaging
Every Valenza Luxe order is carefully packed to ensure safe delivery.
Each eligible order may include:
- Premium Signature Jewellery Box
- Thank You Card
- Certificate of Authenticity (where applicable)
- Jewellery Care Guide
Packaging design may occasionally vary while maintaining our quality standards.
15. Risk & Ownership
Ownership of the products transfers to the customer upon successful delivery at the shipping address provided during checkout.
Customers are encouraged to inspect their package immediately upon receipt.
16. Force Majeure
Valenza Luxe shall not be held responsible for delays or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemics
- Government restrictions
- Strikes
- Civil unrest
- Transportation disruptions
- Technical failures
- Other unforeseen events
17. Changes to This Policy
Valenza Luxe reserves the right to modify this Shipping & Delivery Policy at any time to reflect changes in business operations, logistics, legal requirements, or customer service practices.
The latest version will always be available on our website.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Valenza Luxe
📍 Registered Address
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
📧 Email: care@valenzaluxe.com
📞 Phone: +91 8829031294
Our Commitment
At Valenza Luxe, every jewellery piece is prepared with care, quality, and attention to detail. From secure packaging to reliable delivery, our goal is to ensure that your order reaches you safely and provides a premium unboxing experience from the moment it arrives.
Effective Date: [Insert Launch Date]
Last Updated: [Insert Date]
At Valenza Luxe, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected, beautifully packed, and dispatched with the utmost care to ensure it reaches you in excellent condition.
By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Coverage
Currently, Valenza Luxe ships across India.
We are actively working towards expanding our services internationally. Once international shipping becomes available, this policy will be updated accordingly.
2. Order Processing
Orders are processed after successful payment confirmation or order verification (where applicable).
Our standard processing time is:
- 1–2 Business Days
During festive seasons, public holidays, promotional campaigns, or periods of exceptionally high order volume, processing times may be slightly longer.
Orders are processed only on business days (Monday to Saturday), excluding national and public holidays.
3. Estimated Delivery Time
Once dispatched, the estimated delivery time is:
Metro Cities
3–5 Business Days
Non-Metro Cities
5–7 Business Days
Please note that delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Valenza Luxe offers Free Standard Shipping on eligible orders across India.
Occasionally, shipping promotions may be introduced as part of marketing campaigns or special offers.
If express shipping or premium delivery options become available in the future, the applicable charges will be displayed during checkout.
5. Cash on Delivery (COD)
Cash on Delivery (COD) may be available on selected products, PIN codes, and promotional campaigns.
Valenza Luxe reserves the right to enable, disable, or restrict COD for specific orders based on operational, security, or logistical considerations.
Additional verification may be required for certain COD orders.
6. Courier Partners
To ensure reliable delivery, we work with trusted logistics partners, including:
- Shiprocket
- DHL
- FedEx
- India Post
- Delhivery
- Other authorized courier partners
The courier partner assigned to your order will depend on your delivery location, service availability, and operational efficiency.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via:
- SMS
- WhatsApp (where applicable)
Your tracking information will include a tracking number and a link to monitor your shipment.
If you have created a Valenza Luxe account, you can also track your order from your account dashboard.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full Name
- Mobile Number
- House/Flat Number
- Street Address
- Landmark (if applicable)
- City
- State
- PIN Code
Valenza Luxe is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
9. Failed Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery cannot be completed due to:
- Customer unavailability,
- Incorrect address,
- Incorrect contact details,
- Refusal to accept the package,
the shipment may be returned to us.
In such cases, re-shipping charges may apply where permitted.
10. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Transportation disruptions
- Remote service locations
- High seasonal demand
- Courier operational delays
Valenza Luxe is not liable for delays caused by such circumstances, but we will make every reasonable effort to keep you informed and assist in resolving delivery issues.
11. Damaged Package at Delivery
If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you:
- Inspect the package before accepting it.
- Refuse delivery if the damage is severe.
- Record a clear video and photographs of the package.
- Contact Valenza Luxe immediately.
Prompt reporting helps us investigate with our courier partners and provide an appropriate resolution.
12. Unboxing Video Requirement
For claims related to:
- Damaged products,
- Missing items,
- Incorrect products,
- Transit damage,
customers must provide a continuous, unedited unboxing video starting from the sealed package through the complete opening process.
This helps us verify claims accurately and protect both our customers and our business.
Claims submitted without adequate evidence may not be approved.
13. Order Verification
For security reasons, Valenza Luxe may contact customers to verify certain orders before dispatch.
Failure to complete the verification process may result in order cancellation.
14. Packaging
Every Valenza Luxe order is carefully packed to ensure safe delivery.
Each eligible order may include:
- Premium Signature Jewellery Box
- Thank You Card
- Certificate of Authenticity (where applicable)
- Jewellery Care Guide
Packaging design may occasionally vary while maintaining our quality standards.
15. Risk & Ownership
Ownership of the products transfers to the customer upon successful delivery at the shipping address provided during checkout.
Customers are encouraged to inspect their package immediately upon receipt.
16. Force Majeure
Valenza Luxe shall not be held responsible for delays or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemics
- Government restrictions
- Strikes
- Civil unrest
- Transportation disruptions
- Technical failures
- Other unforeseen events
17. Changes to This Policy
Valenza Luxe reserves the right to modify this Shipping & Delivery Policy at any time to reflect changes in business operations, logistics, legal requirements, or customer service practices.
The latest version will always be available on our website.
18. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Valenza Luxe
📍 Registered Address
1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
📧 Email: care@valenzaluxe.com
📞 Phone: +91 8829031294
Our Commitment
At Valenza Luxe, every jewellery piece is prepared with care, quality, and attention to detail. From secure packaging to reliable delivery, our goal is to ensure that your order reaches you safely and provides a premium unboxing experience from the moment it arrives.
