Effective Date: [21-07-2026]
Last Updated: [21-07-2026]
At Valenza Luxe, every jewellery piece is carefully inspected, securely packed, and shipped with attention to quality. If your order arrives damaged, defective, incorrect, or eligible for return under this policy, we are committed to assisting you through a fair and transparent process.
By placing an order with Valenza Luxe, you agree to this Return, Refund & Exchange Policy.
1. Return Eligibility
We offer a 7-day return window from the date your order is delivered.
To be eligible for a return, the item must:
- Be returned within 7 days of delivery.
- Be unused, unworn, and in its original condition.
- Be returned with the original jewellery box, thank-you card, certificate (if provided), tags, and all accompanying accessories.
- Not show signs of wear, misuse, alteration, or damage caused after delivery.
Valenza Luxe reserves the right to inspect returned products before approving a refund or exchange.
2. Exchange Policy
We offer exchanges within 3 days from the date of delivery.
Eligible exchanges include:
- Manufacturing defects identified upon delivery.
- Wrong item received.
- Damaged product received.
- Size issues (only for products where size exchange is offered).
Exchange requests are subject to stock availability. If the requested replacement is unavailable, we may offer store credit or a refund where applicable.
3. Products That Are Not Eligible for Return
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Customized jewellery.
- Personalized jewellery.
- Engraved products.
- Sale or clearance items.
- Gift cards (if introduced).
- Products specifically marked as “Non-Returnable.”
4. Earrings Return Policy
Due to hygiene considerations, returns for earrings are accepted only on justifiable grounds, including:
- Manufacturing defect.
- Wrong item delivered.
- Product damaged during transit.
- Significant quality issue verified by Valenza Luxe.
Preference-based returns for earrings may not be approved.
5. Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product,
- A defective product,
- An incorrect item,
- Or an incomplete order,
please contact us within 48 hours of delivery.
To process your request, you must provide:
- Your order number.
- Clear photographs of the product.
- A continuous, unedited unboxing video showing the sealed package being opened and the issue clearly visible.
This verification helps us investigate courier or packaging issues and protect both our customers and our business.
Claims submitted without sufficient evidence may not be approved.
6. Return Shipping
If a return is approved due to:
- Manufacturing defect,
- Transit damage,
- Incorrect product shipped,
Valenza Luxe will bear the return shipping cost.
For all other approved returns, return shipping arrangements will be communicated during the return process.
Customers should not send products back without prior approval from Valenza Luxe.
7. Return Process
To request a return:
- Contact our customer support team within the applicable return window.
- Provide your order number and reason for the return.
- Attach photographs and, where applicable, the required unboxing video.
- Wait for return authorization from Valenza Luxe.
- Securely pack the product in its original packaging.
- Ship the product only after receiving our instructions.
Unauthorized returns may not be accepted.
8. Inspection of Returned Products
All returned products undergo a quality inspection after they reach our facility.
We reserve the right to decline returns if:
- The product has been worn.
- The product has been damaged after delivery.
- Original packaging is missing.
- The product has been altered or repaired by a third party.
- The return does not meet the conditions stated in this policy.
9. Refund Policy
Once your return is approved and successfully inspected, your refund will be initiated.
Refunds will be processed to the original payment method used during checkout.
Please allow 5–7 business days after approval for the refund to be processed. The actual time for the funds to reflect in your account may vary depending on your bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the return is due to an error on the part of Valenza Luxe.
10. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted and will instead be governed by this Return & Refund Policy.
Valenza Luxe reserves the right to cancel any order in cases including, but not limited to:
- Pricing or technical errors.
- Payment verification issues.
- Suspected fraudulent activity.
- Product unavailability.
- Regulatory or legal requirements.
If we cancel an order after payment has been received, a full refund will be issued to the original payment method.
11. Jewellery Care
All Valenza Luxe jewellery is crafted from 925 Sterling Silver, and selected designs may feature 18K gold plating.
Each order includes:
- Premium signature jewellery box.
- Thank-you card.
- Jewellery care guide.
- Certificate of authenticity (where applicable).
To preserve the beauty of your jewellery:
- Store it in the provided jewellery box when not in use.
- Avoid prolonged exposure to perfumes, lotions, harsh chemicals, chlorine, and seawater.
- Clean gently with a soft cloth.
- Follow the care instructions included with your order.
Improper care, accidental damage, or normal wear and tear are not considered manufacturing defects.
12. Quality Assurance
Every Valenza Luxe product undergoes quality inspection before dispatch.
If you believe you have received a product with a genuine manufacturing defect, please contact us promptly. We will review each case individually and provide an appropriate resolution where applicable.
13. Force Majeure
Valenza Luxe shall not be held liable for delays, failures, or inability to process returns or refunds caused by circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, transportation disruptions, government actions, or other unforeseen events.
14. Governing Law
This Return, Refund & Exchange Policy shall be governed by the laws of India.
Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan.
15. Contact Us
For any return, exchange, refund, or cancellation request, please contact:
Valenza Luxe
📍 1899, Narayan Bhawan
Bhatto Ki Gali
Badi Chopad
Jaipur, Rajasthan – 302002
India
📞 +91 8829031294 , 9782221294
Customer Promise
At Valenza Luxe, we are committed to delivering premium-quality jewellery and a trustworthy shopping experience. If something isn’t right with your order, our team will work with you to provide a fair and timely resolution in accordance with this policy.
